1. DOMESTIC U.S. SHIPPING ON ORDERS
Note: Shipping options available once you’ve added product to cart and entered the appropriate information. You must select 1 to 2 day shipping with USPS First Class, or USPS Priority First Class which can take the full 48 business hours to be processed.
2. WHEN WILL MY ORDER BE SHIPPED?
3. WHERE DO YOU SHIP?
- USPS First Class Mail ("snail mail") 1-10 business days* in transit
- USPS Priority (standard shipping) 2-4 business days* in transit
- APO/FPO: For orders shipped to military addresses, the shipment can take up to 14 days in transit.
4. INTERNATIONAL ORDERS
All international customers must be aware of the customs and importation laws for their respective country. Furthermore, all duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments.
Juice Roll-Upz is not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties. In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. Please contact your local authorities for more rules and regulations in regards to electronic cigarettes and vaping products.
Shipping charges are non-refundable. Refunds are only applied to damaged products that are returned to our facility (please see our Return Policies for further information). If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.
All products sold are listed in US Dollars and will not be automatically converted into your local currency. Juice Roll-Upz is not responsible for any conversion fees associated with international orders.
Please note that all international shipping delivery time varies based on location. Unfortunately, we do not have an estimated time of arrival due to instances of customs and importation delays.
For Priority International shipments, tracking will show movement from our facility to the US international Sort Facility and then once it arrives in your country (If you have not receive any update, please contact your local customs agency).
In some instances, large orders of high value are subject to be shipped out with Signature Confirmation at delivery by DHL. This ensures the package is safely deliver to the correct destination. If you have any question regarding high value orders, please email our Customer Service team.
5. LATE SHIPMENTS
Due to high volumes of packages that USPS receives, please keep in mind that tracking information may not be automatically updated. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of Juice Roll-Upz and must be resolved by contacting USPS directly in the contact provided below. We do not guarantee transit times and shipping fees are non-refundable through us.
For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:
USPS® Customer Service
- Call 1-800-275-8777 to file a claim
Hours of Operation
- Monday - Friday 8:00AM - 8:30PM ET
- Saturday 8:00AM - 6:00PM ET
DHL® Customer Service
- Call 1-800-225-5345 to file a claim
Hours of Operation
- Monday - Sunday 12:00AM - 11:59PM ET
6. ORDER TRACKING
USPS and DHL offers speedy and reliable service at a reasonable cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately these errors are out of our control and we are not responsible for errors or delays by USPS and/or DHL.
7. INCOMPLETE OR INCORRECT ADDRESS SUBMISSIONS
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
8. LOST AND/OR UNDELIVERED PACKAGES
9. STATE REGULATIONS
Due to state rules and regulations, we are unable to process or ship any orders to states of Utah and Arkansas. If there are any changes, we will update this page in the future. We apologize for this inconvenience and appreciate for the ongoing support.
HAVE ANY MORE QUESTIONS? PLEASE CONTACT US